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FREQUENTLY ASKED QUESTIONS
How and where do you print your t-shirts?
We print all our t-shirts at the Motmot Shop in Vienna. We have a four-color carousel and use water based inks. If you stop by our shop you can watch us print. Our hand-printed quality is excellent and has become our trademark.
What type of shirts do you use?
We only use American Apparel t-shirts , they’re are the best shirts around, they fi t well and come in lots of different colors and styles. We like the fact that they come from a 100% sweatshop free environment. We print the shirts ourself, and use only fair trade textiles, so you can be assured that your order is top quality and sweatshop-free!
What’s my size?
We use American Apparel t-shirts. If you know your AA t-shirt size, then they should fi t properly. If you are not sure, you can use this handy American Apparel size chart.
Why do you use water based inks?
We use water based inks because we love the thin feel and because we care about the environment. Water based inks are made to last and don’t pollute our surroundings.
How does screenprinting work?
The screen printing process can be complicated, but we can sum it up in four steps: First, a screen is coated with light-sensitive emulsion. Second, each color of the artwork is printed out and transferred to the emulsion-covered screen. The screen is exposed to a bright light, which hardens the screen, except for the area blocked by the image. This area is then washed out so that the screen is now a ‘stencil’. Each color of the graphic requires its own screen. Third, the screens are fastened to a carousel. The shirts are placed on a stationary pallet. The screens are lowered and its corresponding color is printed on the shirt. Fourth, after the print, the ink is heated to cure it, so it won’t come off in the wash. We are in the process of producing a series of short videos, demonstrating the screenprinting process. Check here from future updates!
What’s the difference between heat-transfers and screen prints?
There’s a world of difference. Heat transfers (or in old school lingo, “Iron Ons”) are basically big stickers on your t-shirt, and after a few washes, they begin to peel and fall off. Although they do have great colors and detail, they start looking pretty bad when they start to wear out. Because screnprinting actually puts the ink in the fi bers or the cloth, screen prints are more durable and look better longer.
How fast can you get my shirts to me?
We ship out our online orders twice a week (Wednesday and Friday) using the Austrian Postal service. It is reliable and fast, although delays can happen, depending on which country you are in. Our estimated delivery time for Austria is 2- 3 business days, for international orders calculate 5 to 10 business days.
What is your return policy?
We do exchanges, but no refunds. We will gladly exchange any order, provided the merchandise is in new condition (specifi cally, it has not been washed) but the customer is required to pay all the shipping.
What forms of payment do you accept?
For our online shop we take credit or debit cards through Paypal. If you visit us at the Motmot Shop in Vienna, we accept cash, credit or debit cards. All orders are paid in advance.
Do you ship outside of Austria?
Yes, no problem, we ship internationally. Please be ready to pay international shipping charges.
How much is shipping?
The shipping costs depend on the country you order is being shipped to and on the weight of your package. If you have any other questions feel free to contact us via e-mail or call us during our opening hours!